Custom Transporterz! Tel: +44 (0)1202 582421   Email: info@custom-transporters.com

Terms & Conditions

 

Shipping & Delivery

• We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item please contact us.

 

• Shipping costs detailed on this website are currently for UK delivery only. For international shipping please contact us for details of shipping costs before placing your order. Also note that any import duties, taxes or fees are the sole responsibility of the receiving customer.

 

• For all items that you are having shipped from either our premises or our suppliers premises, we insist that all items are checked for damage before they are signed for. If any product is found to be damaged upon delivery, the driver must be informed and a record of the damage placed on the signatory sheet.

 

• If any goods are delivered damaged by the courier, and not recorded damaged in front of the driver, then Custom Transporters cannot determine whether the customer/transport company is responsible for the damage. The goods can only be returned back to us in a re-saleable condition. It is the customers duty to look after any parts once in their possession and no parts can be returned, if found to have been modified i.e sanding, priming or painting. This is due to the parts becoming un-reuseable. In the event of an item being left without a signature, the package has to be inspected as soon as you have received it into your posssession. In these cases, we have to be notified of any damages within 24 hours, so we can process an insurance claim.

 

• Custom Transporters also insists that you do NOT book any time off work to accept delivery of any goods ordered from our company or book your car into a garage/bodyshop for work concerning your ordered items. As Custom Transporters offers a carrier service for all items sold, we cannot, and will not, be held responsible for the carrier companies making mistakes and goods not arriving on time.

 

Returns & Replacements

• Here at Custom Transporters, we must make you the customer aware that if you are purchasing a fiberglass bodystyling item we will not tolerate refusal, returns or extra bodyshop charges for minor cracks, scuffs or scratches. Fiberglass is a delicate material and is easily flexible. Transit from our suppliers to our end customer can result in minor problems but you must accept this before you purchase your item. In the event that an item has been aggressively damaged or doesn't fit correctly, Custom Transporters will co-operate with you in full to refund or replace the item, as long as the our shipping terms have been followed.

 

• In the event that an item does not fit correctly or is damaged, we will need photo evidence to show the problem. This can be sent via email or via post. Once the evidence has been received, we can then make judgement on the refund or replacement.

 

• Please make sure that all parts are checked for fitment BEFORE any work is carried out. If any work is undertaken to any item i.e sanding down, priming, we can no longer accept these goods back for refund or replacement. All goods have to be returned in the original condition they were despatched. It is very important all goods are checked for fitment BEFORE any work is carried out.

 

• Please be aware that some items may need modifying slightly to fit your car and we recommend that all bodystyling items, sold by us, are fitted by a professional bodyshop. We can only accept the word of a professional bodyshop for fitment problems and any items not taken to a bodyshop will not be considered for return or replacements.

 

• Some bodykits are special order items (hand made specifically for the customers car) and are liable for a 20% re-stocking fee for returns. These kits are ordered at the customer request.

 

• If you wish to return an item, please contact us first to let us know the reason for return and whether you require a refund or a replacement.

 

• If returning an item, please arrange the return shipping at your own cost. Custom Transporterz will refund the items but not the shipping costs.

 

• Your rights to return goods are protected under the EU Distance Selling Directive which can be found at - http://www.hmso.gov.uk/si/si2000/20002334.htm

 

Payment & Ordering

• Custom Transporters accepts all major credit and debit cards and Paypal on our website. Custom Transporters carries out all online payments using 100% safe and secure processing via Paypal, giving our customers online security and insurance against you, or us, losing any money.

 

 

 

Custom Transporterz is and internet retailer of automotive aftermarket products. We are an online business based in Bournemouth and do not have a physical shop at present.